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Who we are Who we are

No, dozens does not have a banking licence (yet).

However, we are a financially regulated company and have had 2 licences granted to us by the Financial Conduct Authority (FCA):

  • We have a full e-money licence, meaning we can offer you standard banking functionality with the dozens card and ensure your money remains deposited safely. Unlike banks, we don’t lend out money that’s been deposited with us – instead we keep your money in a protected bank account that cannot be utilised by us or that bank.
  • We also have an investment licence, meaning we can create, manage and offer our unique investment products to you.

Yes, your money is safe.

Your current account

We’re licensed by the Financial Conduct Authority (FCA) to issue e-money and hold your money in a protected bank account. 

Under the terms of this licence, we don’t loan out money that you deposit with us. We’re duty-bound to keep it safe and untouched in a protected bank account and so your money is safe, by design. 

Banks in the UK have protection from the government of up to £85k per person, per banking group. This protection is offered because banks take your deposits and lend the money to borrowers who may not always be able to repay this, so the FSCS protects you. However, since we are not a bank, the FSCS does not apply in the case of your account.

Your savings

As well as the e-money license, we also have an investment licence that allows us to create and offer unique savings and investment products to you.

  • Cash savings 

Money you put into dozens cash savings for the purpose of investment is held in a client money account with Bank of Scotland (part of the Lloyds Banking Group), and is protected under the Financial Services Compensation Scheme (FSCS). 

Backed by the government, the FSCS offers protection of up to £85,000 for any default by a banking group – so this will need to cover the total amount in your dozens cash savings as well as any other accounts you may personally hold with the Lloyds Banking Group.  

  • dozens bonds 

When you buy a dozens bond, we place an equivalent amount to the sum you invest plus the interest you’d earn in a year, into an account that’s controlled by a separate trustee. 

These monies are held on your behalf, so if there was a default by dozens or one of its partners (very unlikely), your capital and interest will be repaid to you.

For further peace of mind, we’re regulated by the Financial Conduct Authority (FCA), so you’ll have protection from the FSCS of up to £50,000 for your bonds in relation to any default of dozens.

Your investments

When you choose to invest money into investment strategies through dozens, your investments will be protected by FSCS up to the value of £50,000 against any misselling or dozens default (but note this does not include any loss from the underlying investment).

We feel that there’s been a real shift in the way people do banking nowadays, as it’s not always convenient to visit a bank during working hours. So we choose to keep our costs down by not having branches - and offering a digital-only service.

We’re still easy to reach however. If you’d like to chat to one of our team or send us a message, just get in touch:

Email:

help@dozens.com

Phone:

7am - 10pm Monday to Friday
10am - 4pm Weekends & Bank Holidays

Our headquarters are in London, and our customer service team is also based in the UK.

dozens is a trading name of Project Imagine Ltd.

Project Imagine Ltd has an e-money licence and an investments licence from the UK’s financial regulator, the Financial Conduct Authority (FCA). Our FCA firm reference numbers are 900894 and 814281. You can find out about our regulatory permissions by visiting fca.org.uk or register.fca.org.uk/.

dozens is a trading name of Project Imagine Ltd, a UK-based company that is backed by a Hong Kong investment firm.

dozens bonds are issued by dozens savings plc, which is a fully owned subsidiary of Project Imagine Ltd.

Yes, we have a fantastic team of friendly customer service agents, ready to help. Chat to them in-app, send them an email or give them a call.

Email:

help@dozens.com

Phone:

7am - 10pm Monday to Friday
10am - 4pm Weekends & Bank Holidays

That’s exactly what we’ll never be. We’ll never just be a showcase for other firms’ products. We create our own financial products, and if we work together with partners we will add our own features to these products so you will only have to deal with dozens.

We’ve worked hard to design a product in which your capital is protected. When you buy a dozens bond, we place an equivalent amount to the sum you invest plus the interest you’d earn in a year, into an account that’s controlled by a trustee.

These monies are held on your behalf, so if there was a default by dozens or one of its partners (very unlikely), your capital and interest will be repaid.

For further peace of mind, we’re regulated by the Financial Conduct Authority (FCA), so you’ll have protection from the FSCS of up to £50,000 for your bonds in relation to any default of dozens.

We have several layers of protection for your money depending on the type of account you hold.

How we protect your:

  • Current account funds
    To comply with FCA requirements and Electronic Money Regulations (2011), your current account money is held securely in segregated accounts. In the unlikely event of a default by dozens, it will remain safe and cannot be touched by us, even for insolvency purposes.
  • Cash savings
    Money you put into dozens cash savings for the purpose of investment is held in a client money account with Bank of Scotland (part of the Lloyds Banking Group), and is protected under the Financial Services Compensation Scheme (FSCS).
    Backed by the government, the FSCS offers protection of up to £85,000 for any default by a banking group – so this will need to cover the total amount in your dozens cash savings as well as any other accounts you may personally hold with the Lloyds Banking Group.
  • dozens bonds
    When you buy a dozens bond, we place an equivalent amount to the sum you invest plus the interest you’d earn in a year, into an account that’s controlled by a separate trustee.
    These monies are held on your behalf, so if there was a default by dozens or one of its partners (very unlikely), your capital and interest will be repaid to you
    For further peace of mind, we’re regulated by the Financial Conduct Authority (FCA), so you’ll have protection from the FSCS of up to £50,000 for your bonds in relation to any default of dozens.

We have a waitlist on our website and will be in the app store soon. To make sure we’ve got everything working, we’re currently testing it.

Join our queue - and as soon as we’re ready you’ll get an email inviting you to open an account.

Your money is held by the Bank of Scotland, which is part of the Lloyds Banking Group.

Get in touch with us and we’ll do all we can to resolve your complaint by the end of the next business day.

If for some reason we are not able to resolve your issue by then, we’ll be in touch to let you know when you can expect a full response, which must be within 15 days of your complaint.

The best way to get in touch is via the app,

7am - 10pm Monday to Friday
10am - 4pm Weekends & Bank Holidays

If we haven’t given you a resolution within 15 days, or you’re unhappy with our decision to close your complaint, you can turn to the Financial Ombudsman Service. You can find all their contact details on this page.

Getting started Getting started

Not yet, but we’re planning to offer business accounts in the future.

Unfortunately, we have no children’s accounts available. However, anyone over 18 years of age who is resident in the UK can open a dozens account.

At the moment, joint accounts are not available but we’re planning to add them later.

Simply go to ‘Spend’ and tap on the card image. Enter the 3-digit CVV that’s on the back of your card, give your card a name to customise it and you’re all set.

Before making contactless payments, you’ll need to do a Chip and PIN payment first - so we can be sure your card hasn’t fallen into the wrong hands.

Your account details are displayed on the front of your dozens card.

Within the app, just go to ‘Spend’, select ‘Card’ beneath the image of your main card - and your account number and sort code will be displayed.

PRE-LAUNCH

Thanks for downloading our app. We’re still putting the finishing touches to it, and once we’re ready we’ll send out your dozens card.

A message will be sent to your mobile number to let you know when it’s on its way.

LONG TERM

Your card is delivered by Royal Mail and should be with you within 3-5 working days.

Yes, your personal information is just as important as your money, and we make it a priority to keep both safe.

No. Open a dozens account and you’ll get a dozens card, cash savings and access to our fixed-interest bond – with no fees to pay.

We don’t have any high street branches, so we don’t accept cash or cheques (yet!).

To transfer money into your account, simply:

  • Pay money in via a bank transfer from another account
    You’ll need your account number and sort code, shown on the front of your dozens card.
    Or log in to the app, go to ‘Spend’ and select ‘Card’ beneath the image of your main card. Your account details will be displayed on the next screen.
  • Make a debit card payment
    Do this in the ‘Spend’ section of the app. Beneath the image of your card, select ‘Top ups’ and then ‘Top up with a debit card’.

No, there’s no minimum required to maintain your dozens current account.

However, you’ll need £100 or more to sign up to our fixed-interest bond for 12 months. And a minimum of £1000 to invest with us.

Yes, your debit card has a daily withdrawal limit of £250.

There are 3 main products that dozens offers:

  • A current account for everyday spending, with a sort code and account number as well as a linked debit card and virtual cards. It comes with a host of free features that help you track your spending, including a smart budgeting tool. And auto-saving round ups and rules help build up your cash savings.
  • A 5% fixed interest bond that you can sign up to with as little as £100 for a term of 12 months.
  • A range of investment strategies that are socially responsible, environmentally friendly or on-trend, such as tech. If your investment makes a loss, we won’t charge a fee. A fee will still apply for each strategy, but dozens only makes money when you do.

No. We’ll send it to you by Royal Mail, free of charge.

Your dozens card can be used anywhere that accepts MasterCard.

The only exception is Pay at Pump fuel machines, so if you’re refuelling your vehicle please pay at the counter.

Using the app Using the app

Yes. If it’s no longer suitable for you, get in touch. We’ll cancel any cards you have and close the account for you.

Your PIN can be changed at any UK cash machine.

Keep your details up-to-date whenever there’s a change in your circumstances. You can update your:

  • Email address
    Within the app, tap on the little icon in the top right of the screen – an outline of a head and shoulders. This will take you to ‘Your profile’.
    Enter your new address and we’ll email you a link to verify it.
  • Residential address
    We’ll need to see proof of your new address, such as a council tax bill, utility bill or government-issued document.
    Email this document to us at: help@dozens.com
  • Name
    Get in touch with one of our team and we’ll update your name for you.

Email:

help@dozens.com

Phone:

7am - 10pm Monday to Friday
10am - 4pm Weekends & Bank Holidays

  • Mobile number
    Let us know if you want to change the phone number that’s linked to your account by calling us or using in-app chat.

Yes, you can. First, go to ‘Spend’. On the right of ‘Your dozens account’ details are three little symbols. Tap the one on the far right to go to your statements

Search for transactions within a specific date range, and view or download monthly statements as PDFs or CSV files. If you prefer, we can even pop them in the post to you.

On the login screen, simply select the ‘Forgotten your passcode?’ link and follow the steps shown to reset it.

We’ll need to see proof of your new address, such as a council tax bill, utility bill or government-issued document.

Email this document to us at: help@dozens.com

Our compliance team will check it and if happy with it, they’ll update your address on our system.

Let us know and we’ll work with you to update our records and issue you with a new card.

7am - 10pm Monday to Friday
10am - 4pm Weekends & Bank Holidays

Savers’ Awards are our way of giving a little something back to our customers for developing good financial habits.

Hit certain targets within the app, and you’re automatically nominated. Every month, [number] customers are randomly selected to win cash prizes of £100. The more nominations you have, the better your chances of winning.

Imagine what you could do with that – treat friends to a fancy meal, go on a memorable day trip or even put your winnings into a fixed-interest dozens bond. All for just using the app to manage your finances. It’s a win-win.

Get nominations when you:

  • Spend


To help you monitor your spending a little more closely, we encourage you to rate how happy or unhappy you were with recent transactions. Rate your spending daily and you’ll get a nomination. The longer you keep at it, the more you get.

  • Track


Set up your smart dozens budget and you’ll get daily and weekly spending limits to help you stay on track. You’ll get a nomination every week that your spending is under budget.


If you have any one-off expenses and top up your dozens account to cover them, your nominations won’t be affected.

  • Save


If you sign up to one or more of our 5% fixed-interest bonds you will get nominations every month that your bonds are active.

  • Invest


Once a year, customers who have invested in one or more of our strategies throughout the year are nominated for Savers’ Awards.

If you don’t have the any of the ID documents we ask for, you won’t be able to open a dozens account until you do.

Perhaps you have ID, but it failed verification? Let us know and we’ll check why. Email us at help@dozens.com.

Just go to ‘Spend’ and tap the card in question. Beneath the image of your card, you’ll see 3 symbols. Select the one on the right labelled ‘Card’ and then tap ‘PIN’ on the next screen.

After you’ve entered your passcode, your PIN will be displayed.

Spend Spend

Certainly. You can set limits for both physical and virtual cards. 

Just go to ‘Spend’ and tap the card you’re setting limits for. Beneath the image of your card, you’ll see 3 symbols. Select the one on the right, labelled ‘Card’, and then tap ‘Limits’ on the next screen. 

Limits can be set for amounts you spend on:

  • Payments, before a PIN is requested
  • Online payments
  • Daily payments
  • ATM withdrawals 

Once you’ve set them, they are easy to change or switch off as you please.

You can view your PIN within the ‘Spend’ section of the app. However, if you want to change it, you’ll need to do so at a cash machine. 

Freeze it

Worried that your card may have fallen into the wrong hands? Just go to ‘Spend’ and tap the card in question. Beneath the image of your card, you’ll see 3 symbols. Select the one on the right labelled ‘Card’ and then tap ‘Freeze’ on the next screen.

This immediately blocks all payments from that card - and they remain blocked until you follow the same steps to ‘unfreeze’ it.

Order a replacement

Follow the steps above, as though you’re about to freeze your card. Once you’re on the ‘Freeze’ screen, you ‘ll see an option to request a replacement card.

Call us

Alternatively, call our helpline to report your card lost or stolen and we’ll send you a replacement:

Email:

help@dozens.com

Phone:

7am - 10pm Monday to Friday
10am - 4pm Weekends & Bank Holidays

Yes, splitting bills is easy to do with dozens. You can share the cost of dinner, gig tickets or even household bills in just a few taps.

Simply go to ‘Spend’ and select the transaction you’d like to split. Tap ‘Split this cost using dozens’ and a pop-up window will appear. You can split the cost evenly with up to 4 people or enter specific amounts.

Next, select who you’re sharing the bill with and we’ll do the rest – sending them your bank details and the amount they should pay.

Simply go to ‘Spend’ and tap on the card image. Enter the 3-digit CVV that’s on the back of your card, give your card a name to customise it and you’re all set. 

Before making contactless payments, you’ll need to do a Chip and PIN payment first - so we can be sure your card hasn’t fallen into the wrong hands. 

Go to ‘Spend’ and find the payment from your list of transactions. Tap on it, select the option to report the transaction and then choose ‘I didn’t make this payment’.

Our team will investigate and if there’s been suspicious activity, the amount will be automatically refunded to your account within 7 days.

Worried that your card has fallen into the wrong hands?

In ‘Spend’, beneath your card, you’ll see 3 symbols. Select the one on the right labelled ‘Card’ and

then tap ‘Freeze’ on the next screen. This immediately blocks all payments from that card - and they remain blocked until you follow the same steps to ‘unfreeze’ it.

Alternatively, just call our helpline to report your card lost or stolen:

7am - 10pm Monday to Friday
10am - 4pm Weekends & Bank Holidays

First, go to ‘Spend’. On the right of ‘Your dozens account details’ are three little symbols. Tap the icon on the far right (the ‘box with the arrow’) to go to your statements.

Search for transactions within a specific date range, and view or download monthly statements as PDFs or CSV files. If you prefer, we can even pop them in the post to you. 

Your payment may have been declined for a number of reasons. To understand why, first check if:

  • There is enough cash in your dozens account  If there isn’t, top up with enough money to cover the payment you’re trying to make. And then try again.
  • You’ve exceeded one of your payment limits  Have you set up limits for your card? You may have to adjust the maximum amount for this payment to be allowed.

If you’re within your limits and have sufficient funds and yet:

  • The payment has not been taken from your dozens account There may be a fault with the retailer’s card terminal or processor. Try repeating the payment and if it’s declined again, contact the retailer.
  • The payment has been taken from your dozens account, but the retailer hasn’t received it Go to ‘Spend’ and find the payment from your list of transactions. Tap on it and select the option to report this transaction, then choose ‘The retailer did not receive the payment’.

Our team will take it from there and investigate. If something’s not right, the money will be automatically refunded to you within 7 days.

Just go to ‘Spend’ and tap the card in question. Beneath the image of your card, you’ll see 3 symbols. Select the one on the right labelled ‘Card’ and then tap ‘PIN’ on the next screen. 

Once you’ve entered your passcode, your PIN will be displayed.

Round ups help automate saving so it’s effortless. Every time you spend, we round up the amount you spent to the next pound and automatically transfer the difference to your cash savings, so these amounts saved can be used to buy fixed interest bonds or other investments in the future.

For example, spend £2.58 on your favourite beverage and 42p will also go into your cash savings. The more you use your dozens debit card for everyday spending, the sooner the pennies add up.

Want to try them out? Go to ‘Save’, select ‘Your saving rules’ and switch them on.

Rating transactions based on how they made you feel helps you understand what’s worth spending on - and what’s not.

Also, the more transactions you rate, the more chances you have of winning in the next dozens Savers’ Awards.

Yes. There’s a daily ATM withdrawal limit of £250 and a maximum daily card payment limit of £3,500

To transfer money into your current account, simply: 

  • Pay money in via a bank transfer from another account You’ll need your account number and sort code, shown on the front of your dozens card. In the app, go to ‘Spend’ and select ‘Card’ beneath the image of your main card to see your account details. 
  • Make a debit card payment Do this easily in the ‘Spend’ section of the app. Beneath the image of your card, select ‘Top ups’ and then ‘Top up with a debit card’ on the next screen.

Let us know right away if you’ve been charged more than once for a payment. 

Go to ‘Spend’ and find the payment from your list of transactions. Tap on it, select the option to report the transaction and then choose ‘I’ve been charged twice’. 

Our team will take it from there and investigate. If something’s not right, the money will be automatically refunded to you within 7 days. 

Unfortunately, once the funds have left your account in a bank-to-bank transfer, they can’t be recalled. 

This depends whether the payment was made fraudulently or not.

  • If you made the payment  Have you simply changed your mind? Contact the retailer and follow their returns and/or refund policy.
  • If you did not make the payment Go to ‘Spend’ and find the payment from your list of transactions. Tap on it and select the option to report the transaction, and then choose ‘I didn’t make this payment’.

Our team will take it from there and investigate. If something’s not right, the money will be automatically refunded to you within 7 days.

Don’t forget to freeze your card and report it lost or stolen

In ‘Spend’, beneath your card, you’ll see 3 symbols. Select the one on the right labelled ‘Card’ and then tap ‘Freeze’ on the next screen.

This immediately blocks all payments from that card - and they remain blocked until you follow the same steps to ‘unfreeze’ it.

Alternatively, you can call our helpline to report the card lost or stolen:

Email:

help@dozens.com

Phone:

7am - 10pm Monday to Friday
10am - 4pm Weekends & Bank Holidays

It’s important to double-check the amount and recipient’s details before confirming the transfer. 

If you send a payment to an account using incorrect details, we will assist you in attempting to retrieve the funds but unfortunately there is no guarantee that the funds can be retrieved. 

If you give us the wrong details for a payment, we won’t give you a refund but we’ll make reasonable efforts try and recover the funds for you and we may charge you a reasonable fee to cover our costs in doing this. 

If we are unable to recover the funds we can provide you, on request, with all available relevant information in order for you to make your own repayment claim for the funds.

Yes, you can. Just bear in mind that MasterCard foreign exchange rates will be applied to any cash you withdraw or payments you make. No fees or charges will be added by dozens.

It’s easy to request a payment to your dozens account, using the app.

Go to ‘Spend’, tap ‘Payments’ beneath the card image and then ‘Request’ on the next screen. Select or add the contact details of the person you’re requesting money from. You can also add a reference or message to remind them what the payment’s for.

We’ll take care of the rest by sending them your message and bank details - using one of your phone’s messaging apps

The time it takes to process a payment into your account depends on whether you’re doing a:

  • Faster Payment:  Up to 2 hours if the transfer is from a UK bank account
  • UK Bank transfer (BACS):  Up to 3 working days
  • Payment within the EU (SEPA):  Up to 2 working days
  • International transfer Up to 5 working days

If your payment is still showing as pending after the times stated, it’s best to contact the bank you’re transferring the funds from.

Transfers made to a UK bank account are usually processed within 2 hours if the receiving bank accepts Faster Payments. If it doesn’t, the transfer could take up to 5 working days to be processed. 

Go to ‘Spend’, tap ‘Payments’ beneath the card image and then ‘Requests’ on the next screen. Select ‘Pending requests’, followed by ‘Received’. You’ll see requests that have been sent to you – along with the sender’s name, their bank details and the amount you’ve been asked to pay. 

Decide whether you’re going to accept the request and make the payment, or decline it. If you want to go ahead and have enough money in your account, enter your passcode or other verification - and then we’ll make the transfer.  

That’s great news. Before your card can be used, you’ll need to:

  • Activate your card
    Simply go to ‘Spend’ and tap on the card image. Next, enter the 3-digit CVV that’s on the back of your card, give your card a name to customise it and you’re all set.
  • Get your PIN
    Go to ‘Spend’ and beneath the image of your card, you’ll see 3 symbols. Select the one on the right labelled ‘Card’ and then tap ‘PIN’ on the next screen. Enter your passcode to view your PIN.
  • Make a Chip and PIN payment
    For security reasons, the first payment you make must be a Chip and PIN payment. This reduces the likelihood of an unauthorised person using your card.

Once you’ve done this, you’re all set to make contactless payments of up to £30.

In addition to using your physical (or virtual) debit card, you can also set up: 

  • Bank transfers

You’ll need the name, account number and sort code of the person or company you’re paying. Transfers are usually processed within 2 hours, using Faster Payments. 

Sending money to another dozens account holder? As long as they’re in your phone contacts, you can pay them directly within the app – with no need to get their bank details.

  • Standing orders 

To make regular payments, we’ll need the payee’s name, account number and sort code. Decide how often you want the payments made and tell us when they should start and/or end. 

Bear in mind, payments will only be made if there’s enough money in your account. 

There are two main reasons why your top up may have failed: 

  • There may not be enough money in the account you’re making the transfer from. 
  • If you’re trying to top up with a debit card, double check the card number and the 3-digit CVV you entered, and make sure it hasn’t expired.

Our cards don’t work at Pay at Pump machines, because these machines aren’t able to check that you have sufficient funds in your account. 

Instead refuel at pumps that have counter service and your card will be accepted. 

If you’re unable to take money out from a cash machine, it’s most likely due to one of these reasons:

  • You entered your PIN incorrectly
  • You’ve exceeded your daily withdrawal limit of £250
  • There isn’t enough cash in your dozens account
  • Your card is currently ‘frozen’ or has expired

Go to ‘Spend’ within the app and select the card in question. From there you can view your PIN, make sure your card hasn’t expired or been frozen, and also check your account balance.

If everything seems to be in order but you’re still unable to withdraw cash, give us a call:

Email:

help@dozens.com

Phone:

7am - 10pm Monday to Friday
10am - 4pm Weekends & Bank Holidays

If your bank transfer hasn’t been processed, you should check that: 

  • Your recipient’s details are correct 
  • The amount does not exceed any of your payment limits 
  • You have sufficient funds in your account 

Another possibility is that your recipient’s bank may have rejected the transfer. In that case, inform the recipient that their bank is not accepting the payment.  

If a retailer doesn’t accept your payment within 7 working days, it will be returned to your account. Occasionally, payments can be returned immediately when your transaction is declined. 

Get in touch with the retailer if you want to try making the payment again.

If your payment hasn’t been processed, it may be due to security or regulatory reasons.  

Regulated financial institutions, such as dozens, aren’t allowed to provide payment services to certain countries, banks and entities. We are also unable to process payments that are seen as high-risk, for example to cryptocurrency exchanges.

For security reasons there may be certain banks, countries or entities we’re unable to accept money from.

If your top up has been reverted, your funds will be returned to the originating bank account.

The time it takes to process a payment from your account depends on whether it is a:

  • Faster Payment:  Up to 2 hours if the transfer is from a UK bank account
  • UK Bank transfer (BACS):  Up to 3 working days
  • Payment within the EU (SEPA):  Up to 2 working days
  • International transfer Up to 5 working days

Track Track

No, not at all.

Although you’ll get more out of our smart budgeting tools by using your dozens account for all your income and expenses, it’s completely up to you.

You can transfer however much you want to and, provided the expenses from your dozens account are less than your income, you’ll be able to set a budget.

With dozens, you can quickly create a budget that’s tailored to your needs. Simply go to ‘Track’ to get started.

We’ll ask for details about your income and expenses, including regular bills. The more the figures reflect your actual circumstances, the smarter your budget will be.

You can even set limits for expenses you’re trying to curtail. And if your goal is to increase your savings, set up fun rules like putting £5 into your cash savings every time your team scores.

The heat map plots your spending according to date and time, with different shades of red indicating higher or lower spending. The darker the red, the more you’re spending at that time.

It’s great for giving you an insight into your spending habits and helps you identify times when you could be saving. For example, if your heatmap is hottest around midday, perhaps you’re spending a lot on lunch - and could save money by bringing food in.

The budget works on a monthly, weekly, and daily level.

The monthly budget is based on your regular income, such as your salary. This is then divided by 52 to help you form an annual budget. With a huge amount of detail, drawn from your spending habits, you benefit from a highly accurate daily spending limit.

By breaking down your budget to a daily level, the app helps you to stay on top of your money, even when you break the rules. Has a big night out sent you over your daily budget? Don’t worry. The app will help you to make up for it elsewhere, so you stay on track.

Your budget score is the total amount you’ve overspent or underspent on your weekly budget. If it’s green, you’re clearly living within your means. However, if it’s red you’ll need to consider cutting back on your daily spending until you’re back on track.

Not only does this stop you from overspending, it also helps you to build savings.

Tracking your spending makes you less likely to overspend.

Our smart budget takes all your regular expenses into account and tells you how much is available to spend daily and weekly. If you overspend on one day, it adapts your recommended limit for the next day - so you stay within your weekly allowance.

As a reward for sticking to your budget, you’ll be nominated into the next dozens Savers’ Awards.

Save Save

To earn 5% p.a. interest on your savings, sign up to dozens fixed interest bonds for 12 months - with as little as £100. It’s a great way to save for longer-term goals.

There’s no interest paid on money that’s in your cash savings.

No, if you choose to sell your bonds from a specific issue, you have to withdraw the full amount you used to buy that issue of bonds originally.

Yes, simply set up a standing order to transfer money from your current account to your cash savings.

Or shake things up with our fun saving rules. They are a quirky way that we’ve harnessed tech to help you automate saving. You can save every time your team scores or even when it rains – it’s fully customisable.

Yes, but you will first need to move the money into your current account.

Cash savings are a handy way to put money aside until you have enough for longer-term saving or investing. By keeping the funds there, the money is out of reach when spending day to day.

However, if your needs change you can quickly transfer money your current account – and it will be moved immediately.

You can withdraw funds from your cash savings whenever you like.

But when it comes to fixed interest bonds, it’s not as simple. Although you can sell your bonds any time – by doing so before the 12-month term is finished – you will forfeit interest you would have earned in the month of the withdrawal.

We have several ways to help you build up the funds for your investments, including:

  • Boost your cash savings
    Every dozens account comes with cash savings, where you can save surplus funds from your current account
  • Set up round ups
    Round ups help automate saving, so it’s effortless. Every time you spend, we round up the amount you spent to the next pound and automatically transfer the difference to your cash savings. Go to ‘Save’ and select ‘Your saving rules’ to switch them on.
  • Use saving rules
    Our fun saving rules make it easy to put money into your cash savings as you go about your day-to-day life. To set them up, simply go to ‘Save’ and tap ‘Your saving rules’.
  • For example, save an amount (set by you) whenever you travel with TFL during the off-peak hours of 9 p.m. to 6 a.m.
  • Every time your team scores, you’re not only cheering them – you’re also celebrating topping up your savings - just add the Premier League applet
  • IFTTT saving rules integrate with other apps on your phone, allowing you personalise your rules. Imagine how much you’d put away if you save £10 every time it rains near you?
  • Get monthly interest from 5% fixed interest bonds
    Once there’s £100 or more in your cash savings, you can make it work harder for you by signing up to a fixed interest bond.

Your money is locked away for 12 months, yet you can access it at any time. Best of all, the interest is paid monthly into your cash savings so you can choose how to make the most of it.

Choose between a tax-efficient Individual Savings Account (ISA), provided you haven’t used up your allowance in this tax year, or a General Investment Account (GIA) when setting it up.

Note that we can’t provide you with tax advice, as everyone’s tax status is unique to them and depends upon your individual circumstances. Please also note that your tax status and tax treatment of products may change over time.

At dozens, we’re passionate about saving so we offer products, tools and rewards that make it as easy (and rewarding) as possible for you to put money aside in order to take advantage of our fixed interest bonds or other investments in the future.

There are several ways to make the most of the cash you accumulate in this way, but remember that the cash savings themselves do not earn interest.

Once you’ve selected the bonds you’re buying, you can pay for these bonds using money from:

  • Your dozens current account
  • Your cash savings
  • A debit card
  • A transfer from another bank

No. We’ve taken the security of your money very seriously and structured our bonds so that the value of your bonds is not at risk.

Once a bond is issued, we place an amount that’s equal to your bond money plus 12 months of interest in a ring-fenced, trustee-controlled account. The money is held there on your behalf. In the highly unlikely event of a default by dozens or a third party, this money would be used to pay back your initial amount plus interest.

For further peace of mind, bear in mind we’re regulated by the Financial Conduct Authority (FCA). If for some unfortunate reason we default or cease to exist, you have protection from the FSCS of up to £50,000 for your bonds.

Savers’ Awards are our way of giving a little something back to our customers for developing good financial habits.

Hit certain targets within the app, and you’re automatically nominated. Every month, customers are randomly selected to win cash prizes of £100. The more nominations you have, the better your chances of winning.

Imagine what you could do with that – treat friends to a fancy meal, go on a memorable day trip or even put your winnings into a fixed-interest dozens bond. All for just using the app to manage your finances. It’s a win-win.

Get nominations when you:

  • Spend
    To help you monitor your spending a little more closely, we encourage you to rate how happy or unhappy you were with recent transactions. Rate your spending daily and you’ll get a nomination. The longer you keep at it, the more you get.
  • Track
    Set up your smart dozens budget and you’ll get daily and weekly spending limits to help you stay on track. You’ll get a nomination every week that your spending is under budget.
    If you have any one-off expenses and top up your dozens account to cover them, your nominations won’t be affected.
  • Save
    If you sign up to one or more of our 5% fixed-interest bonds you will get nominations every month that your bonds are active.
  • Invest
    Once a year, customers whose investment goals are on track will receive 1000 tickets.

Your total tickets accrued in a calendar month will be collected together, and a random computer-generated draw will select 10 winners a month (we’ll let you know via the app if we can select more winners). Winners will each receive £100 in cash into their dozens account, except for a bumper winning month in December where winners will receive £1000 each.

Once tickets have been used in a monthly draw they will then expire. You can’t elect to roll over tickets, or not use tickets in any given month – they will automatically be entered into that month’s draw if you have accumulated them that month.

Our fun saving rules make it easy to put money into your cash savings as you go about your day-to-day life. To set them up, simply go to ‘Save’ and tap ‘Your saving rules’.

Here are a few examples of how they work:

  • Save an amount (set by you) whenever you travel with TfL during the off-peak hours of 9 p.m. to 6 a.m.

  • Every time your team scores, you’re not only cheering them – you’re also celebrating topping up your savings - just add the Premier League applet.

  • IFTTT saving rules integrate with other apps on your phone, allowing you personalise your rules. Imagine how much you’d put away if you save £10 every time it rains near you?

IFTTT stands for If This Then That. It’s technology that allows your dozens app to work with other apps on your phone – bringing you fun features like saving rules.

You can set your own rules in the form of Applets – which consist of a ‘trigger’ and an ‘action’.

For example, if you choose rainy weather as your ‘trigger’ and automatically saving £10 as the resulting ‘action’, every time it rains near you a tenner is transferred into your cash savings. Love social media? You can set up an IFTTT applet which saves, say, £1 every time you share a post.

In a nutshell, IFTTT allows you to customise your saving rules so they’re as fun and quirky as you like.

To set them up, simply go to ‘Save’ and tap ‘Your saving rules’.

You’ll get the maximum interest applicable if you don’t touch the money for the full 12-month term.

If you decide to sell your bonds and withdraw your money, simply go to ‘Save’ in the app, tap ‘Your bonds’ and select the issue of bonds you’d like to sell.

Bear in mind, there’ll be no interest paid for the month you take your money out. However, interest you’ve already been paid won’t be affected.

Of course, reaching your savings target is the ultimate reward - but sometimes we all need a little encouragement along the way,

That’s why we hold monthly Savers’ Awards for dozens customers. Anyone with nominations for managing their finances well – such as sticking to their budget or saving regularly - is entered into a draw with cash prizes of £100.

Invest Invest

We do not provide any investment advice.

However, we give you the tools to help you make the right decision for you. For instance, we ask questions that help you figure out your risk profile and whether or not you can afford to make the investment. And we show you how investments have performed in the past and may perform in the future.

If you’re not sure how to proceed or you need specific financial advice, you should contact a financial advisor.

Yes, you can. When setting up your investment, you’ll need a lump sum of at least £1,000 but you can add to it monthly with amounts of £100 or more.

Any money you add to your investment on a monthly basis is taken from your cash savings account, provided there are enough funds in your account.

If you don’t have a current account with us, just set up regular payments from a different account.

In the app, go to the ‘Invest’ section. There, you can select a strategy and see how it may perform in different market scenarios. Remember, any figures you see are not reliable indicators of future returns.

Yes, you can have multiple investments with dozens.

At the moment, you can only select one strategy for each investment goal. If you wish to diversify your investments and select several strategies, you’ll need to set up new goals for each one.

Yes. Although investments should be for the long term, you can sell at any time.

If there’s a difference between the price to buy and the price to sell, also known as bid-offer spread, this difference would need to be paid when you sell your investments. We’ll let you know all costs that were applied, once the sale has gone through.

People invest because they want to make money. However, all investing involves an element of risk. The value of your investment can go down as well as up and you may not get your money back.

Our investments are designed for the long term, ideally 3-5 years or more. The longer you hold your investment, the more likely you are to weather market highs and lows and see a good return - but this isn’t guaranteed.

Yes, we’ll need your National Insurance number when you sign up to a bond or set up an investment account.

No, you don’t need to have a specific goal. You can simply browse our strategies and select one to get started.

However, having a goal in mind may help you focus on your long-term needs. That’s why we suggest a few goals, like university fees or holidays - but you can pick your own too.

Remember that investing is for the long term. So, to stay on track, you may need to make adjustments to the amount you put in and the number of years you invest for.

Yes. Should there be a form of default or misselling of investments, up to £50,000 of your money will be protected by the Financial Services Compensation Scheme (FSCS).

Your investment can be held in either an Individual Savings Account (ISA) or a General Investment Account (GIA). Up to £20,000 can be invested in a tax-efficient ISA every year, so that any returns you make shouldn’t normally be subject to income or capital gains tax.

If you’ve already used up your ISA allowance for this tax year, you’ll need to set up a GIA - which is subject to tax.

Note that we can’t provide you with tax advice, as everyone’s tax status is unique to them and depends upon your individual circumstances. Please also note that your tax status and tax treatment of products may change over time.

In the app, go to ‘Invest’, and select your specific goal or strategy. On the next screen, you’ll see an option to sell.

If you’re saving for a long-term goal or have money you won’t need to access for at least 3 years, investing could be worth considering. You’ll need a lump sum of at least £1,000, which you can add to with monthly amounts of £100 or more.

To get started, go to ‘Invest’ within the app:

  1. Set a goal or browse our investment strategies to get an idea of what might work for you.
  2. When you’re ready to invest, we’ll ask how you feel about investment risk. If you’re not sure, don’t worry. Answer a few questions and we’ll help you figure it out.
  3. Next, we ask for details about your finances to check if the investment will be affordable.
  4. After that, we show you a choice of investment strategies that suit your risk profile. They range from socially responsible or environmentally friendly investments, emerging markets like India and China or big trends like robotics and cyber security.

Remember, investing involves a degree of risk, meaning the value of your investment may fall so you may not get your money back.

Because investing involves an element of risk, we ask a few questions about your employment status, income and debt - and how long you could rely on your savings if there was a change in your circumstances.

Depending on the figures you give, we’ll let you know if the investment seems to be affordable for you.

Once you’ve informed us that you want to sell, it takes up to four days for the proceeds to reach your account.

The last step when setting up your investment is transferring funds into your investment account, which is either a tax-efficient Investment Savings Account (ISA) or a General Investment Account (GIA).

We then use those funds to buy shares in your chosen investment strategy, on your behalf. This could take up to four days to be processed.

Before you invest, we show you details and estimates of fees and costs involved. Once your investment account has been set up, your annual cost report will show the actual charges that were applied.

There are three types of fees and costs:

  • dozens fee
    We believe in only making money when you do. So, if your investment goes down in value compared to the amount you’ve put in, or your capital, we won’t charge a fee.
    However, if your investment is worth more than your original amount, we charge a small monthly fee.
    Over a 12 month period, this works out to 0.5% of the total value of your investment. We use this to cover platform service fees and management costs.
  • Strategy fees
    When you invest, we buy shares in a fund on your behalf. These funds charge an annual fee, also known as an Ongoing Charges Figure (OCF) to cover their management costs and costs incurred when they buy and sell components of the funds. This fee is deducted from your investment and is not a separate charge.
  • Price differences when you buy and sell
    With investments, there’s a difference between the price when you buy and the price when you sell. This is known as a bid-offer spread and is an additional cost to you.

Every investment has key information you’ll need to be aware of. This is usually found in either a Key Investor Information Document (KIID) or Key Investor Document (KID).

These short documents include details such as costs and risk - and can be found on the ‘Strategy details’ screen in the ‘Invest’ section of the app. You’ll need to confirm that you’ve read these documents before you invest.

You can choose from socially responsible or environmentally-friendly investments, emerging markets like India and China or big trends like robotics and cyber security. Our investments are mostly Exchange Traded Funds (ETFs), and all are suitable for longer term investing.

An ETF is a type of investment fund. An investment fund is a vehicle that can be used collectively by numerous customers to purchase investments. Customers may want to purchase investments through an investment fund to take advantage of the economies of scale of pooling their money, greater management and purchase expertise and lower investment fees than a customer may otherwise be able to achieve on their own.

ETFs are a particularly efficient type of investment fund, as costs are normally low. The ETF is very transparent (meaning you have a clear picture of what is being bought and sold within the fund), and the ETF is liquid (meaning you can enter and exit the ETF easily). ETFs are also highly regulated and closely scrutinised, meaning they are generally suitable to be bought by members of the public.

We want to help you grow your money over the long term, while also investing in something you believe in. So we’ve made the whole process more straight forward, from choosing your investment to buying it and keeping track of it over time.

Our investment strategies range from socially responsible or environmentally friendly investments, emerging markets like India and China or big trends like robotics and cyber security.

We also have a fairer fee structure. If your investment doesn’t make money, there’ll be no dozens fee to pay – as we only make money when you do.

To invest with us in an investment strategy, you’ll need a lump sum of at least £1,000, which you can also top up with monthly amounts of £100 or more.

Your investments are held in a segregated account with our partner, Third Platform Services, in compliance with the Financial Conduct Authority’s rules on safe custody.

Yes. To help you decide whether or not to take action, we’ll let you know if the value of your investment falls 10% or more below:

  • the value mentioned in your last quarterly report, or
  • the last time you were notified of a drop in the value of your investment.

All our investments are long term strategies, but it’s a good idea to check how they’re doing every few months.

To check, go to ‘Invest’ in the app. You’ll see how your investments have performed so far and a projection of how they might perform in the future. Bear in mind that these figures are not reliable indicators of future performance and your investment could go down as well as up.

We’ll also let you know if you’re on track or off track to meet your investment goals. You can then decide whether to take any action, such as changing your monthly contribution, adding a lump sum or selling your investment.

Most of the money you transfer into your investment account will go into your chosen strategy. However, because you can only buy a whole number of shares or units, there may be surplus or unused money, which will be left as cash in your investment account.

We may also need to keep a little cash aside in your account to cover the annual dozens fee of 0.5% of the total value of your investments.

All costs and fees will be detailed in your annual cost report.

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